Returns

I accept returns within 10 days of delivery. Items must be unused, undamaged, and returned in their original condition. Please contact me before sending an item back to arrange your return.

Customers are responsible for return shipping costs. Once the returned item is received and inspected to confirm it is in good condition, the cost of the item will be refunded to the original form of payment. Original shipping charges are non-refundable.

Exchanges

Exchange requests must be made within 10 days of delivery. Items must be unused, undamaged, and returned in their original condition. Please contact me before returning an item to arrange an exchange.

Customers are responsible for return shipping costs. Exchanges are subject to availability and must be for an item of equal or greater value. Any price difference must be paid before the replacement item ships. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact me within 10 days of delivery. Include your order number and clear photos of the item, any damage, and the original packaging.

Once I review the information, I will work with you to determine an appropriate resolution, which may include a replacement or refund. For confirmed damaged or incorrect items, I will cover the shipping costs associated with the resolution.

Return Shipping

Please package all returned items carefully to prevent damage during transit. I recommend using a shipping service with tracking. I am not responsible for items lost or damaged during return shipping.

Please contact me before mailing any return so I can provide instructions.

I don’t have a traditional storefront. My studio is in my home, so I keep it private for my family and it isn’t open to the public unless you have a scheduled appointment.


If you’re in Fargo, you can find a selection of my work at Unglued (inside Brewhalla, 1702 1st Ave N, Fargo, ND).

My jewelry collection is also carried by independent shops around the country, so keep an eye out—you may find Catie Miller pieces in a shop near you!

Have a favorite local shop you think would be a good fit for my jewelry collection? Send me their name! I’m always happy to send a postcard their way.

Item availability changes throughout the year, but it is detailed in each product listing.

Because of the demand on my collections I cannot commit to custom one-off orders or personalized pieces.

Each piece highlights my unique transfer process, where slip-covered newsprint applies designs onto clay. The charming, weathered look and slight color misregistrations showcase the beauty of handmade monoprints. Check out this video on my instagram!

Shop updates occur frequently. To get the latest updates, sign up for my newsletter on the bottom of the home page + follow along on instagram.

All in-stock items ship in 24-48 hours, meaning I pack orders daily and get them in the mail fast as a wizard! During big shop updates, expect some delays due to the volume of orders. Thank you for your patience during these times!

Use it, display it, bring it to show-and-tell, or snap a photo to share on Instagram. All pieces are dishwasher safe, though many collectors prefer the general rule of thumb: handmade = hand wash. Light microwaving is also fine. What is light microwaving? Like 30 seconds, because the work is terracotta which is porous and can contain moisture in the clay water even when dry on the surface.

I do not recommend pouring boiling water into mugs, as the majolica glaze lining the interior is sensitive to extreme temperature changes. Sudden thermal shock can place stress on the low-fire clay and glaze, which may lead to cracking over time. Ceramics are durable, but they aren’t indestructible.

Of course if your order doesn't seem right, do get in touch. I'm a human on the other side of this screen and will help troubleshoot anything that may come up. catiemillerceramics@gmail.com

I DO offer wholesale for my jewelry collection! You can find all the details in this link provided.

As far as wholesaling pottery, after several years of doing wholesale, I’ve come to realize that it is not sustainable for me to offer wholesale for my tableware pieces (pots). The work I create and want to continue to create is too labor-intensive for this model with logistics, product offerings, and turnaround times.

Email catiemillerceramics@gmail.com and I will respond promptly to your request.

I’m a podcast junkie. I listen to a lot of docuseries on crime, cults, and other unbelieable stories balanced by comedy and human story podcasts. 

Hands-down, I love making plates. They’re the biggest canvas for my illustrations.

A piglet with the fuzz still. Full of energy and easily convinced to snuggle.

As a child, I was a ventriloquist. Charlie (my doll) and I played a lot of nursing home gigs as well as guest appearances in different elementary classrooms.

My grandpa Miller. I make a lot of illustrations that remind me of him.