Toad Salad Plate

Returns

I accept returns within 10 days of delivery. Items must be unused, undamaged, and returned in their original condition. Please contact me before sending an item back to arrange your return.

Customers are responsible for return shipping costs. Once the returned item is received and inspected to confirm it is in good condition, the cost of the item will be refunded to the original form of payment. Original shipping charges are non-refundable.

Exchanges

Exchange requests must be made within 10 days of delivery. Items must be unused, undamaged, and returned in their original condition. Please contact me before returning an item to arrange an exchange.

Customers are responsible for return shipping costs. Exchanges are subject to availability and must be for an item of equal or greater value. Any price difference must be paid before the replacement item ships. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact me within 10 days of delivery. Include your order number and clear photos of the item, any damage, and the original packaging.

Once I review the information, I will work with you to determine an appropriate resolution, which may include a replacement or refund. For confirmed damaged or incorrect items, I will cover the shipping costs associated with the resolution.

Return Shipping

Please package all returned items carefully to prevent damage during transit. I recommend using a shipping service with tracking. I am not responsible for items lost or damaged during return shipping.

Please contact me before mailing any return so I can provide instructions.

ANY OFFERS FOR FREE SHIPPING APPLY TO USA-BASED ORDERS. 

Offer details on free shipping will be listed at the top of the page.

Additional shipping charges and international shipping charges are calculated at checkout. 

Orders will be shipped via USPS and tracking information will be provided. 
Items generally ship 1-3 days from order placement and will depart from Fargo, ND.

 
Made-to-order ceramic items will ship in 4-6 weeks. 

Use it, display it, bring it to show-and-tell, or snap a photo to share on Instagram. All pieces aredishwasher safe, though many collectors prefer the general rule of thumb: handmade = hand wash.Light microwaving is also fine. What is light microwaving? Like 30 seconds, because the work is terracotta which is porous and can contain moisture in the clay water even when dry on the surface.

Ido not recommend pouring boiling water into mugs, as the majolica glaze lining the interior is sensitive to extreme temperature changes. Sudden thermal shock can place stress on the low-fire clay and glaze, which may lead to cracking over time. Ceramics are durable, but they aren’t indestructible.

Of course if your order doesn't seem right, do get in touch. I'm a human on the other side of this screen and will help troubleshoot anything that may come up. catiemillerceramics@gmail.com

As a one-person-business, I do my best to balance creating quality products with photographing and listing each piece. Each piece is a labor of love, time, and thoughtful craftsmanship. Work is often created in multiples of the same design and one of the series is photographed. The photo of the item is an example of what you will receive, but will likely not be a photo of the exact item. I do strive to create very consistent products from batch to batch and appreciate the slight variations handmade creates. Feel free to contact me if you have any questions.

Items in your cart are not reserved. Checkout with payment must be completed before item is sold. I recommend creating an account (just click the person icon in the top right corner of the page) to speed up the checkout process. Items in high demand do go quickly during shop updates.